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Privacy policy

TOKYO STICKER, operated by Iroha Design Concept Co., Ltd. (hereinafter referred to as "the Shop"), establishes the following Privacy Policy to comply with the Personal Information Protection Law and other guidelines regarding the handling of personal information.

Please note that this Privacy Policy applies only to the Shop.

Article 1: Personal Information Personal information refers to information defined by the Personal Information Protection Law. Specifically, it includes information about individuals that can identify specific individuals through names, dates of birth, contact information, and other descriptions, as well as information that can identify specific individuals by collating with other information.

Article 2: Collection of Personal Information The Shop may ask users for the following personal information when making a purchase or inquiry:

a) Name, phonetic transcription b) Date of birth c) Address d) Phone number e) Email address f) Transaction history and details with the Shop

Personal information will be collected through legal and fair means, clearly stating the purpose of use.

Article 3: Purpose of Use of Personal Information The Shop uses the personal information provided by users for the following purposes:

a) Confirmation and inquiries related to orders b) Confirmation and inquiries related to shipping of products c) Responding to inquiries

Article 4: Changes in the Purpose of Use The Shop may change the purpose of use of personal information only if it is relevant to the previous purpose. In such cases, the Shop will notify users of the purpose and changes either through direct communication or by publishing on the Shop's website.

Article 5: Prohibition of Providing Personal Information to Third Parties The Shop appropriately manages the personal information received from users and will not disclose personal information to third parties unless any of the following conditions apply:

  1. With the user's consent
  2. When necessary to protect the life, body, or property of individuals and obtaining consent is difficult
  3. When it is particularly necessary for improving public health or promoting the sound growth of children, and obtaining consent is difficult
  4. When requested by national agencies or local governments based on legal obligations
  5. When disclosing to contractors entrusted by the Shop to provide the desired services to users
  6. When a merger or other reason involves the transfer of business

Article 6: Disclosure of Personal Information If a user requests the disclosure of their personal information, the Shop will promptly respond after confirming their identity. However, disclosure may not be provided if any of the following apply. In such cases, the Shop will notify the user without delay.

  1. There is a risk of harming the life, body, property, or other rights and interests of the user or a third party
  2. There is a significant hindrance to the proper execution of the Shop's business
  3. It would violate other laws and regulations

Regarding information other than personal information such as browsing history and characteristic information, the Shop generally does not disclose such information.

Article 7: Correction and Deletion of Personal Information If a user's personal information held by the Shop is found to be incorrect, the user can request correction, addition, or deletion of the personal information. Please contact the department specified in Article 10 below.

If the Shop determines that it is necessary to respond to the user's request in the preceding paragraph, the Shop will make corrections accordingly. The Shop will notify the user of the results of the correction or the decision not to make corrections without delay.

Article 8: Security Measures for Personal Information The Shop takes comprehensive security measures to ensure the accuracy and up-to-dateness of user's personal information and to prevent unauthorized access, loss, damage, alteration, or leakage of personal information.

Article 9: Suspension of Use of Personal Information If the Shop is requested to suspend the use of personal information based on the grounds that the personal information is being handled beyond the scope of the disclosed purpose or it was collected through deception or other illicit means, in accordance with the provisions of the Personal Information Protection Law, the Shop will promptly conduct the necessary investigations upon confirming that the request is made by the user themselves. Based on the results of the investigation, the Shop will promptly suspend the use of the personal information and notify the user accordingly. However, if a decision is made not to suspend the use, the Shop will promptly notify the user of such decision.

Article 10: Compliance with Laws and Regulations and Review The Shop complies with Japanese laws, regulations, and other norms concerning the personal information it holds. The Shop also periodically reviews and strives to improve the content of this policy. When changes are made, they will be announced by updating this page.

For inquiries regarding this policy, please contact the following:

Address: 2-13-13 Kiso Higashi, Machida City, Tokyo Company Name: Iroha Design Concept Co., Ltd. Department: EC Business Division Email Address:

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